Want to get the latest news on what’s happening at Kuwait International Airport? Then cyber surf right over to the DGCA’s website at http://www.kuwait-airport.com.kw/. The airport’s 24-hour virtual window to the world, the website is a comprehensive data resource and covers almost every aspect of KIA. In addition to useful information on airport services and facilities, features include online lost luggage reporting, a greeting card service, and the latest weather forecast direct from the Met Office. Sections covering the role and responsibilities of the DGCA are highly informative as are the latest statistics on traffic levels at the airport. Arrivals and departures are all online and updated in real-time direct from the airport’s flight information system. Airlines or corporate jet operators can utilise the airport charges section which, along with a listing of all fees, incorporates a calculator that can work out landing, parking and lighting charges, while aircrew will find aeronautical information including the latest summary NOTAMs, available to download. Another useful enhancement, following exhaustive testing and the signing of contracts with Kuwait’s mobile phone operators, is the introduction of SMS text messaging of flight information and weather forecasts. The ISC expects to further expand the capabilities of the KIA website into other travel-related areas as part of the DGCA’s commitment to the Kuwait government’s “egov” initiative. Of course, the airport website is just the most publicly visible face of the myriad IT-related responsibilities handled by the ISC. Other major projects include extension of the airport’s fibre-optic to connect all departments to the DGCA network, installation of more powerful servers, and renewal of all PC workstations, ensuring that even the most remote DGCA departments are always online. The drive towards making KIA a paperless environment is ongoing, with a digital archiving system now operational in several departments and expected to be installed airport- wide in the near future. The system allows existing paper documents to be scanned and stored in a central archive, ready for instant recall when required. The ISC is also involved in developing the specification for KIA’s latest Interactive Voice Recognition system. Although Arabic and English are expected to be the main dialects offered, the IVR will be capable of handling virtually any language simply by loading additional software drivers.